Heatmaps
Visual representations showing where users click, scroll, and focus attention on web pages.
Visual representations showing where users click, scroll, and focus attention on web pages.
Why It Matters
Heatmaps show what analytics can't: where users actually look and click versus where you expect them to. They reveal if your CTA is being ignored, if important content is below the fold, or if users are clicking non-clickable elements (frustration signal).
Practical Example
Scenario
A beauty brand uses heatmaps on their product page to diagnose low add-to-cart rates.
Calculation
Heatmap reveals: 45% of clicks on product images (expected). 22% on size guide link (surprising). Only 8% on 'Add to Cart' button (problem!). 15% on crossed-out price (not clickable).Result
Moving CTA higher and making it more prominent increased add-to-cart by 34%. The size guide traffic indicated sizing anxiety—adding inline size guidance helped too.
Pro Tips
- 1Check scroll depth—if key content is below where most users scroll, move it up
- 2Look for 'rage clicks' (rapid repeated clicks) indicating frustration
- 3Compare mobile vs desktop heatmaps—behaviors differ significantly
- 4Use heatmaps on landing pages to verify content hierarchy matches user attention
Common Mistakes to Avoid
Frequently asked questions
Put it to work
Related Terms
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